Newly upgraded
Visa Concierge:
Our travel concierge service

IMPORTANT NOTIFICATION

Dear Customer,

The pandemic may have changed your concierge needs, but it is our commitment to provide you with a better and more efficient Visa Concierge experience.

The newly upgraded travel concierge service, Visa Concierge, provides a modern, personalized experience which allows you to self-book your dining, staycation, flights and activities. Now you can reach out to our 24/7 digital concierge team via phone, email, live chat and third-party chat channels* like WhatsApp, LINE and KakaoTalk.

No matter how small your world might seem right now, with Visa Concierge, you can experience the extraordinary, everyday.

*In selected markets

We understand you may have questions about the upgraded Visa Concierge, and we're here to help.

How do I access Visa Concierge?

Existing Users:

  1. Visit Visa Concierge website
  2. Enter your Visa Card number
  3. Create a new password
  4. Confirm your personal details
  5. Verify your account via email
     

New users:

You can sign up for a new Visa Concierge account via:

▸ Visa Concierge website
▸ Visa Concierge third-party chat channels*

*In selected markets

 

Doesn't this already exist?
What's new?

Yes, Visa Concierge already exists. However, we've upgraded the platform to enable a better customer experience. We've introduced the third-party chat channels and a series of functionalities to support you in navigating and making the most of the new normal.

The upgraded Visa Concierge is:

  • Built with domestic use in mind
  • Enabled for third-party chat channels on WhatsApp, LINE and KakaoTalk in selected markets
  • Supported in multiple languages
  • Inclusive of a new self-booking function for:
    ▹ Restaurants and staycations
    ▹ Tickets for local attractions
    domestic and international flights
    ▹ Limousines, with exclusive Visa
    discounts off retail rates
  • Robust support for COVID-19 related information such as travel advisories and testing arrangement
Webpage showing the Visa Concierge service interface
visa-concierge-app-640x640

Where can I sign up for a Visa Concierge account?

  • Visa Concierge website
  • Local toll-free hotlines
  • Third-party chat channel
    ▹ WhatsApp (for Australia, Hong Kong, India, Malaysia, Singapore)
    ▹ LINE (for Japan, Taiwan)
    ▹ KakaoTalk (for South Korea)

Why am I asked for my full card details upon signing up to Visa Concierge? Is it safe?

You are required to provide full card details to ensure we provide the right benefits and services to you and for processing of Visa Concierge related transactions. Yes, your card details are safe and securely encrypted with Visa.

 

In which countries/regions is Visa Concierge available?
Australia India Mongolia South Korea
Bangladesh Indonesia Myanmar Sri Lanka
Brunei Japan New Zealand Taiwan
China Macau Philippines Thailand
Hong Kong Malaysia Singapore Vietnam
 

Dine

Asia's Best Restaurants

Enjoy complimentary privileges at Les Amis restaurant. Discover dining privileges at selected restaurants from Asia's 50 Best, and other Michelin-starred and celebrity chef restaurants via our Official Concierge Aspire Lifestyles.

Dish from a fine dining restaurant that a customer could book via Visa’s online booking service

 

Play

ClassPass

ClassPass lets you try thousands of popular workouts from harder-than-life bootcamps to slow flow yoga.

Receive 10% additional credits and a complimentary two-week trial.

Fitness class that was booked using the Visa travel concierge service

 

Stay

The Ritz-Carlton

Featuring spacious accommodations and award-winning cuisine, the luxury hotel helps create experiences so exceptional that long after a guest stay, the experience stays with them.

Book with us and enjoy privileges at selected hotels:

  • Complimentary daily breakfast for two
  • Hotel credit per stay of up to USD100 once per stay
  • Early check-in/check-out*
  • Complimentary upgrade*
  • Welcome amenity
  • Complimentary WIFI daily

*subject to availability

Stay

 

 

 

All offers are not to be used in conjunction with any other offers and are subject to T&Cs on respective merchants’ website.

 

We look forward to being by your side in this exciting new journey – and making your world that little bit more extraordinary, everyday.

 

Sincerely,
Visa Concierge team

Visa Concierge app on mobile phone
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